Canada Post promises safety for employees and customers during COVID-19 pandemic

by | Mar 27, 2020 | News

Harmony Multani, Senior Reporter

Canada Post won’t be stopped by rain, snow, sleet, heat, or darkness. Now add a pandemic to the list.

 “We are doing everything possible to maintain the services you rely on while keeping people safe,” said Doug Ettinger, president and CEO of Canada Post, in a news release issued March 19.

“This situation will continue to evolve and we want you to know you can count on us to do our very best,” he said.

As mail travels from different locations and passes many hands, ensuring safety in handling the mail has become a priority.

“I have a routine of steps I take to make sure we are not contracting the virus from mail,” said Sara Qureshi, of Mississauga.

“I always open the package or letter outside the house with gloves on and dispose of the packaging right away, If it’s clothes, I will immediately wash them without any other clothes before wearing them,” she said.

Canada Post is also doing what it can to keep their employees safe.

“In every decision that we are making around COVID-19, our number one priority is the health and safety of our employees,” Ettinger said.

“We are actively following the guidelines and recommendations of the Public Health Agency of Canada,” he said.

There are changes that Canadians should note in postal services until the country returns to business as usual.

Post office hours have been reduced, and priority service will be given to those who are more vulnerable for the first half hour of every day, said Canada Post in a March 23 news release.

For parcel delivery, Canada Post will knock on the door and drop the parcel in the safest location, no signatures will be required.

For packages at the post office, people are advised to only arrive for pick up if they are feeling well. The 15-day hold policy is not withstanding at this time, they said.

Canada Post field workers are one of the many essential roles helping Canadians in this unprecedented time.

The Crown Corporation is asking people to respect social and physical distancing with its carriers while offering a smile, wave or thumbs up.