Biz/TechCampus NewsSelf-serve kiosks could fix notoriously slow Tim’s line

ETC StaffOctober 15, 20195 min

Nicholas Rahmon, Biz/Tech

With the new pair of self-serve machines in Tim Hortons at Humber North campus, it’s one small step for coffee, one giant leap for machines.

“We installed the machines to lessen the lineup here so we have less buildup in the lines,” said Sharon Bila, Unit Manager of the Tim Hortons at Humber North. 

The introduction of these machines had a positive response from students.

“Having computers setup to have customers place their own orders is faster and more efficient for everyone,” said Michael Persaud, a Humber Alumni Business Accounting Student. 

A student orders from one the new self-serve kiosks in the Tim Hortons at North Campus. (Nicholas Rahmon)

Ben Setford, a Humber student of Electromechanical Engineering Technology, sees the implementation of the machines especially helpful for students.

“It’s useful if you don’t have the app or a credit card and don’t want to wait in line,” he said.

It’s also easier on the employees working behind the counter.

“They’re a convenient way for customers to order items without communication between the customer and cashier potentially getting confused,” said Michael De Melo, a student of Game Programming at Humber and a Tim Hortons employee.

In regards of a timeline of when these machines will start operating in other locations, Bila said it depends on the owner and franchise.

“It’s really up to them because it’s also (an) extra cost for those machines, but it’s worth it for customers,” she said.

Some students are unhappy, however, about the location of the self-serve machines near entrances, which interferes with foot traffic and it could make the choice for students of which Humber eatery they can conveniently grab a quick bite.

“The placement of them is absolutely terrible,” Setford said. “The lineup for them just creates more congestion at the door when you get in and causes you to have to sidestep around 30 people not paying attention.” 

De Melo finds taking orders can be a bit overwhelming.

“When I work behind the counter, sometimes it piles up on orders to the point where it can get confusing, depending on how busy it’s been,” he said.

Bila said she would like to see the machines farther from the door, but there is no word on whether this change will be implemented.