The TTC started using fare inspectors at subway stations between bus platforms and subway entrances of the subway asking customers to show proof of payment.
The commission started using the inspectors on March 17 as part of its ongoing efforts to combat fare evasion.
This is the third new initiative in recent months to ensure payments. Additional measures that began in December included securing previously unmanned fare gates at subway stations and deploying plainclothes fare inspectors.
The TTC's decision to include the bus platform trial is a measure to tackle the estimated $140 million in annual fare evasion losses. It is part of its intensified efforts to boost revenue protection.
Before the TTC added the changes, the program was limited to streetcars with inspectors conducting random fare checks to verify payment.
To optimize the process, fare checks will now be conducted on bus platforms at integrated transit hubs, where customers may be asked to provide proof of payment when transferring from buses to the subway.
TTC CEO Greg Percy says they must increase its enforcement because the TTC heavily depends on the fares.
“Despite a significant operating subsidy from the City of Toronto, the TTC still relies heavily on the fare box to fund our service. When people do not pay, that impacts our ability to increase service and keep fares down,” he said.
Percy said they prefer all customers pay for their rides rather than issuing tickets.
“We must let those who intentionally cheat the system know we’re serious,” he said.
Fare Inspectors will be easily identifiable, wearing uniforms and equipped with body-worn cameras to document interactions with customers. They will exercise professional judgment to ensure fairness and consistency in issuing tickets, the TTC says.
Customers alleged to be evading fares will be issued tickets and may face fines as outlined in TTC Bylaw 1, which states riders must pay a fare or possibly be ticketed for fare evasion.
TTC spokesperson Stuart Green said riders will get a final warning upon arrival at the subway station to pay their fares before they see a fare inspector.
“Regardless of how you have paid your fare, whether it is through your phone, watch, Presto card, debit, credit card, or transfer, you will need to show proof of payment. If you have not paid or if there is an issue with your payment method, you will be given the chance to settle your fare,” he said.
Fare invasion penalties range between $235 and $400.
